Fubo Sportsbook Users Unable to Withdraw Cash After App Goes Belly Up
Fubo Sportsbook is no longer taking bets after its parent company halted gaming operations Monday.
Customers can't get money out of their accounts either.
Users with the app downloaded on their phones will find an error message from and no information from Fubo on when, if or how they'll be able to withdraw funds or what happens to pending bets.
"Effective immediately, Fubo Sportsbook is no longer taking bets. We are working with necessary parties to make sure players and their existing accounts will be appropriately handled," Jennifer Press, senior vice president of communications for Fubo TV, told the Action Network. "I don't have any further information to share at this time."
Brian Ohorilko, an administrator with the Iowa Racing and Gaming Commission offered some insight into when users might expect their money back.
"They indicated apps would be shut down for a brief period of time while they disabled the ability to bet, then users will have 30 days to withdraw funds and and checks will be mailed for future bets. We're trying to figure out how long that brief period of time is," Ohorilko said. Ohorilko also said Fubo has over $150,000 outstanding Iowa patron liability.
It's unclear what will happen to pending licenses in planned states. In Ohio, Fubo had partnered with the Cleveland Cavaliers to run one of the team's two allowed mobile sports betting skins.
"We are currently reviewing our mobile sports betting partnership with Fubo Gaming and FuboTV. We will proceed accordingly after gathering more information," the Cavaliers said in a statement.
The Cavaliers have 10 days to notify the Ohio Casino Control Commission of any changes to their application — and essentially pick a new partner.
“It is highly unlikely that whoever they select will be ready to go on January 1st” said Jessica Franks, director of communications with the Ohio Casino Control Commission.
Representatives with the Cavaliers did not immediately return a request for comment.
Casino Queen Maquette in Iowa, which had partnered with Fubo on its online venture and a retail sportsbook, could not provide any insight to the future of its operation.
“At this time we can’t answer any questions because we don’t know anything. We just found out this morning,” said Dennis Munz, a casino host at Casino Queen Marquette.
Arizona law requires operators to notify the state gaming department at least 180 days before ceasing operations and to provide a plan for settling outstanding liabilities or refunding player accounts.
In a statement the Arizona Department of Gaming said it was made aware of Fubo's decision yesterday.