8 GeoComply Troubleshooting Tips: Steps to Take if DraftKings, Other Sportsbooks Can’t Locate You

8 GeoComply Troubleshooting Tips: Steps to Take if DraftKings, Other Sportsbooks Can’t Locate You article feature image

Edwin Remsburg/VW Pics via Getty Images. Pictured: Welcome to Pennsylvania sign

GeoComply is the software required by United States sportsbooks to verify you’re in a legal betting state.

But it’s riddled with problems. And that’s the PG version. Just check their Twitter mentions.

Even if you’re in New Jersey or another legal betting state, you may get the following message when trying to login to a sportsbook like DraftKings.

Here are some possible reasons that GeoComply thinks you’re not in a legal betting state, and hopefully some solutions. If none of these work, hit them up on Twitter.

1. Uninstall and Reinstall GeoComply

The old “unplug and plug it back in” method can work if GeoComply is giving you issues. But often, there are bigger underlying problems.

2. It’s Your Router — Try Changing Your DNS Settings

New Verizon FIOS gigabyte routers (G3100) in particular do not work with GeoComply under the router’s factory settings.

You need to change your DNS settings on your computer. Here’s a detailed read on how to do it for both Mac and Windows.

3. Turn Off VPNs, Zoom, etc.

When you have any sort of location-altering program turned on, GeoComply becomes a frantic mess.

My work laptop runs a piece of security software that GeoComply thinks is me trying to circumvent the location checks. It also doesn’t work when Zoom is running.

Turn off any program you think would give GeoComply the impression that you’re trying to mask your location.

4. You’re Too Close to the Border

Sports bettors in states like New York have made a habit of heading right over the state border to New Jersey to bet. But in certain locations close to the border — Washington D.C. in particular — GeoComply can’t seem to discern whether or not you’re in range.

Even between the Pennsylvania and New Jersey borders, which both have legal betting, GeoComply can have issues and prevent you from betting.

5. Update Your Computer’s Operating System

GeoComply doesn’t work on certain older Mac operating systems. Try updating your software.

6. Clear Your Browser Cache to Force These Changes to Kick In

A cache in your browser stores frequently-accessed static content. So unless you clear it, your browser could still be running under the old information that made GeoComply fail to work.

Clear your cache after taking the steps above, or try a different browser.

7. If All Else Fails, Bet on Your Phone

The sad reality is that GeoComply will likely give you trouble forever. Bet on your phone (not on WiFi) if you can’t on desktop.

8. Hit Them Up on Twitter

For all the issues, GeoComply is pretty good about responding to specific problems on Twitter. Find them here, hit them up on Twitter.

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