Polymarket (U.S. and internationally) has launched new responsible-trading tools that give users more control over their activity, including self-exclusion options, deposit limits and access to mental-health support.
The updates are part of a broader Trust & Safety initiative from Polymarket, one of the largest prediction market platforms. The launch comes as prediction markets face growing questions about consumer protection, sports-event trading and whether the products should be regulated more like financial contracts or traditional gambling.
But at the same time, their popularity of the exchange continues to grow. NBA superstar LeBron James recently partnered with Polymarket and the platform became the official prediction market of the Association of Tennis Professionals (ATP).
For users following the debate around Kalshi vs Polymarket, the new tools show that major prediction market operators are increasingly adopting features that have long been common in online sportsbooks and casino sites.
Setting Self-Exclusion and Deposit Limits on Polymarket
Polymarket users in the U.S. can now choose to voluntarily lock themselves out of the platform for 30 days, one year or permanently. The self-exclusion tool is designed for people who want to step away from trading for a defined period or indefinitely.
The company has also introduced deposit limits for U.S. users. Customers can set daily, weekly or monthly caps across their funding methods.
Lowering a deposit limit takes effect immediately. However, users who want to raise a limit or remove it altogether must complete a cooling-off period before the change becomes active. That structure is intended to reduce the chance of impulsive decisions during periods of heavy trading activity.
The features are voluntary, meaning users must choose to turn them on. They are not automatic limits on losses, trading volume or individual market participation.
Mental-Health Support Through Birches Health
Polymarket also announced a partnership with Birches Health, a U.S. provider of virtual treatment for behavioral and process addictions.
Through the partnership, users experiencing compulsive financial-trading behavior can access clinical assessments, individualized recovery plans and ongoing telehealth treatment. Birches Health says its services are available in all 50 states and include resources intended to help people recognize when they may need support.
The company said support resources will be surfaced inside its product and through customer-service channels. Polymarket is also developing educational materials about responsible trading, including a guide and a short self-check for users concerned about their behavior.
New Polymarket (U.S.) Trust & Safety Center
The company has created a centralized Trust & Safety Center for both its U.S. and international operations.
The U.S. resource is available at Polymarket’s Trust & Safety page, while the international platform has a separate version. The hubs outline information about user protections, platform rules, market integrity, community standards and content-moderation policies.
Polymarket said the center will cover standards for areas such as market comments, chat features, user profiles, Squads and its Discord community. The company is also expanding its Trust & Safety team as it builds out its consumer-protection program.
Malea Otranto, Polymarket’s global head of Trust and Safety, said the goal is to give users clearer options to set limits, take breaks and understand the rules that govern the platform. She described the rollout as an early stage rather than the final step in Polymarket’s responsible-trading efforts.
Kalshi vs Polymarket: Why the Tools Matter
The Kalshi vs Polymarket comparison is becoming more important as prediction markets move further into sports and other high-interest event categories.
Both companies operate in a regulatory environment that differs from the state-licensed sportsbook model. Prediction market operators generally characterize their products as federally regulated event contracts, while critics argue that some sports-related markets function similarly to betting.
That distinction matters because regulated sportsbooks and online casinos are often subject to state-level responsible-gambling requirements. Those rules can include:
- Self-exclusion databases
- Deposit controls
- Marketing restrictions
- Player-protection obligations
Polymarket’s new tools borrow from that model, but the company’s program is voluntary and user-directed. A customer can set a deposit cap or choose self-exclusion, but the announcement does not describe automatic hard limits on a user’s losses or overall trading activity.
Kalshi has also offered responsible-trading and risk-management features, making player protection an increasingly visible issue in the competition between major U.S. prediction market platforms. For consumers, the key question is not only which platform offers more markets, but also how clearly each company communicates risk and gives users practical ways to control participation.
Regulatory Pressure Continues to Build
Polymarket’s announcement arrived shortly after New York Attorney General Letitia James sued the company, alleging that Polymarket was operating an illegal and unlicensed gambling business in the state. Connecticut has made similar claims, in addition to other states.
New York’s complaint argues that Polymarket’s event contracts meet the state definition of gambling because customers put money at risk on uncertain events outside their control. The state is seeking to halt the alleged activity, recover alleged illegal gains, impose fines and provide restitution to consumers.
Polymarket responded with its own lawsuit, arguing that prediction markets fall under the authority of the Commodity Futures Trading Commission rather than state gambling regulators. Reuters reported that the dueling lawsuits highlight a wider national dispute over whether states can enforce gambling laws against prediction market operators.
The outcome could have major implications for Polymarket US, Kalshi and other platforms offering event-based contracts tied to sports, politics, economics and culture. The decision may ultimately come from the U.S. Supreme Court.
What Polymarket Users In The U.S. Should Know
Polymarket’s new protection tools give users more options, but they do not remove the financial risk of trading on event outcomes.
Users considering the platform should understand the difference between the available tools:
- Self-exclusion allows a user to block access for 30 days, one year or permanently.
- Deposit limits allow U.S. users to cap how much they add to their accounts over daily, weekly or monthly periods.
- Cooling-off periods apply when a user wants to increase or remove a deposit limit.
- Mental-health resources are available through Birches Health for people concerned about compulsive trading behavior.
- Trust & Safety resources explain platform rules, integrity policies and community standards.
Action Network also provides a list of valuable responsible gambling resources for people to use.
The larger issue is likely to remain unresolved for some time. As the Kalshi vs Polymarket rivalry develops, consumer safeguards may become a more important factor for users, regulators and lawmakers deciding how prediction markets should operate in the United States.
